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Amid recent incidents of unruly passenger behaviour, Air India has modified its in-flight alcohol service policy wherein cabin crew have been told to tactfully refuse further serving of alcohol if needed
The Tata group-owned airline has been slapped with penalties in the last few days by DGCA in connection with the unruly behaviour of passengers onboard two international flights.
According to the revised policy issued on January 19, guests should not be permitted to drink alcohol unless served by the cabin crew and that the cabin crew be attentive to identifying guests that might be consuming their own alcohol.
"Service of alcoholic beverages must be carried out in a reasonable and safe manner. This includes tactfully refusing to (further) serve a guest alcohol," as per the policy.
These require the cabin crew to be polite and avoid value judgements and use tact to politely inform the guest you will not serve them any more alcohol.